If payment is not completed 3 hours before your appointment (UAE time), unpaid bookings may be changed or released if another client completes payment for the same slot.

We accept card (in-store), bank transfer, secure payment links (Card / Apple Pay), and Tabby / Tamara (BNPL).

To ensure fairness and a smooth experience for all our clients, every session is scheduled with fixed start and end times.

• Session time begins at the confirmed appointment time, not when the client is ready or when the therapist arrives.
• If the client is late or not ready, the session will still end at the original finish time to avoid delays for the next client.
• Our therapists often have back-to-back bookings, so extending one session will reduce the time available for the next guest.
• The therapist will always do their best within the remaining time to provide a complete and satisfying experience.
• Client-side delays (traffic, building/security access, parking, payment, shower/preparation time) cannot be compensated or refunded.
• If a delay happens from our side (routing/therapist delay), we take responsibility. Missed minutes will be:
  • added to the end of the session when possible, or
  • compensated in the client’s next appointment.

Maison Privée Arabia maintains this policy to protect service quality, therapist schedules, and fairness for all clients.