Booking Policy

By confirming your booking, you agree to the following terms:

1. Payment deadline 4 hrs before

• If payment is not completed 4 hours before your appointment (UAE time), unpaid bookings may be changed or released if another client completes payment for the same slot.

2. Accepted payment methods Card • Transfer • Link • BNPL

• We accept PayLink, bank transfer, Google Pay, Apple Pay, and Tamara (BNPL). Discounts do not apply with Tamara.
  

3. Buffer time & arrival window±30 minutes

• Appointments include a 30-minute buffer window. Your therapist may arrive up to 30 minutes earlier or 30 minutes later than the confirmed start time (UAE time). Example: booking at 12:00 could be 11:30–12:30.
• Major incidents may cause delays beyond the window; we will notify you and provide an updated ETA or reschedule options. For live ETA on the day, contact ops via WhatsApp/call.

4. Late Arrival & Session Time Policy

• Session time begins at the confirmed appointment time (not when therapist arrives).
• If client is late, session still ends at original finish time to respect next guest.
• Client-side delays (traffic, access, payment, preparation) are not refundable.
• If delay is our fault, missed minutes will be added to the end when possible or credited for the next appointment.

Payment Security, No-Show Prevention & Location Accuracy Policy

To ensure a reliable and high-quality home service experience, Maison Privée Arabia follows strict booking and payment procedures.

1. Upfront Payment Requirement

• Previously, we accepted cash and post-session payments; however, this resulted in frequent no-shows after our therapists and drivers were dispatched. Such incidents caused significant loss of time, fuel, and operational resources.
• To prevent this and maintain the quality of our service, all bookings must be fully paid in advance using our approved online payment methods.
• Cash payments or post-session payments are not permitted under our updated policy.

2. Reserved Slot System

• Once your booking is confirmed and payment is received, the time slot is reserved exclusively for you.
• To protect the therapist’s schedule and travel planning, unpaid bookings cannot be held.

3. Mandatory Booking Details

To start your booking, clients must provide the following accurate information:

• Full Name (First & Last)
• Email Address
• Complete Location Address (building, villa, room number, floor)
• Live Location Pin (Google/Map Link)

These details ensure timely arrival and accurate routing for your therapist.

4. Incorrect or Incomplete Address Policy

If the address or location pin provided is incorrect, incomplete, or leads the therapist to the wrong location:

• Lost time due to misdirection is not refundable
• The appointment may be considered fulfilled
• No cancellation, refund, or credit will be issued
• Re-dispatching the therapist may require additional charges

Clients are responsible for sharing the correct and complete address at the time of booking.

5. Compliance With Booking Agents

• Our booking agents strictly follow company policy to ensure fairness, reliability, and service consistency.
• Repeated requests for cash payment, delayed payment, or requests outside our policy cannot be accommodated.