Discounts do not apply with Tamara.

• Appointments include a 30-minute buffer window. Your therapist may arrive up to 30 minutes earlier or 30 minutes later than the confirmed start time (UAE time). Example: a booking at 12:00 could be 11:30–12:30.
• Major incidents may cause delays beyond the window; we will notify you and provide an updated ETA or reschedule options. For a live ETA on the day, contact us via WhatsApp or call.

• Session time begins at the confirmed appointment time (not when the therapist arrives).
• If the client is late, the session still ends at the original finish time to respect the next guest.
• Client-side delays (traffic, access, payment, preparation) are not refundable.
• If a delay is our fault, missed minutes will be added to the end when possible or credited for the next appointment.

Previously, we accepted cash and post-session payments; this resulted in frequent no-shows after our therapists and drivers were dispatched — causing significant loss of time, fuel, and operational resources.

To prevent this and maintain the quality of our service, all bookings must be fully paid in advance using our approved online payment methods.

• Once your booking is confirmed and payment is received, the time slot is reserved exclusively for you.
• To protect the therapist's schedule and travel planning, unpaid bookings cannot be held.

To start your booking, clients must provide the following accurate information:

• Full Name (First & Last)
• Email Address
• Complete Location Address (building, villa, room number, floor)
• Live Location Pin (Google/Map Link)

These details ensure timely arrival and accurate routing for your therapist.

If the address or location pin provided is incorrect, incomplete, or leads the therapist to the wrong location:

• Lost time due to misdirection is not refundable.
• The appointment may be considered fulfilled.
• No cancellation, refund, or credit will be issued.
• Re-dispatching the therapist may require additional charges.

Clients are responsible for sharing the correct and complete address at the time of booking.

Our booking agents strictly follow company policy to ensure fairness, reliability, and service consistency.

To maintain professional, hygienic, and safe service standards, all Maison Privée massage treatments must be performed on a professional portable massage table supplied by our team.

Our therapists are not permitted to perform massage treatments on:

• Hotel or residential beds
• Sofas or couches
• Floor mattresses
• Any furniture not designed for professional massage treatments

This policy helps ensure correct client positioning, therapist safety, proper hygiene, and clear professional boundaries. It also ensures that every treatment is delivered as a professional wellness service.

By confirming a booking, the client acknowledges and accepts this policy.

• All corporate bookings are subject to availability and will only be confirmed once full payment is received.
• 100% advance payment is required to secure the slot.
• Payment must be settled at least 14 days in advance of the scheduled service date.
• Bookings are confirmed only once the service agreement and payment terms are acknowledged by the client.
• A dedicated Booking Manager will coordinate therapist assignments and session scheduling.

• A minimum of 6 service hours is required for all corporate wellness bookings.
• Final therapist allocation is based on availability, session type, and client requirements.
• Any additional time requested on-site will depend on therapist availability and is billed accordingly.

• The client must provide a clean, quiet, and safe space suitable for therapy setup.
• Parking or access fees (if applicable) must be arranged or covered by the client.
• For buildings requiring access permissions, entry must be pre-arranged.

A 100% advance payment is required to secure the booking unless otherwise agreed in the corporate contract.

Cancellations made 3 days or more before the booking:

• No refund will be issued.
• The full amount will be kept as credit in your Maison Privée Arabia account for future corporate sessions.
• Credits are non-refundable and cannot be returned to the original payment source or bank.

Cancellations made less than 3 days before the session, or no-shows:

• The full booking amount is charged, and no credit will be provided.

• Therapists will arrive 30 minutes before the session to set up.
• The company must ensure smooth access to the premises (security clearance, parking, etc.).
• Any delays caused by access issues will shorten the session time without refund.

• Clients must ensure a respectful and safe environment for therapists at all times.
• Any inappropriate behavior will result in immediate session termination with full charges applied.

• After each session, the corporate representative may provide feedback to help us maintain service quality.
• Quality control checks may be carried out by our management team.

For any assistance or urgent changes, clients may contact our Booking Manager or Live Support via WhatsApp or the company hotline.